Returns & Exchanges

Due to the perishable nature of our fresh meat and artisan products, we are unable to accept physical returns, but we are committed to resolving any issues with your order immediately. If you are unsatisfied with the quality or condition of your delivery, please follow our claim process below for a full review.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your order thoroughly to ensure all vacuum-sealed products are intact and the temperature-controlled packaging has maintained its integrity.

• 2.
  Document Any Issues

  If you notice damage or quality concerns, take clear photographs of the product, the packaging, and the batch label within 24 hours of receipt.

• 3.
  Contact Our Team

  Email our customer service team at [email protected] with your order number and the photographs provided to initiate a formal quality claim.

• 4.
  Resolution & Refund

  Our master butchers will review your claim and, where appropriate, issue a full refund to your original payment method or arrange for a replacement in your next delivery.